They let a scammer in. Now they need to trust you.
A customer on the phone, shaken, sure the PC isn't theirs any more. You can look it over from the shop, and they can watch every step, in words they understand, in an app they control.
After a scam, what they see matters.
Someone just used a remote tool to rob them. So this isn't that. They see each step and why. They can message you, pause it or end it, and you tell them to expect it first.
Then there's the record: what was checked, what you did and when, for the customer who asks what they paid for.
The small jobs that don't justify a drive.
Scam cleanup
Read-only checks go through what's there, and it proposes what to remove. You decide. It can't tell you a PC is clean. That's your call as the tech.
Walk-ins, afterwards
The PC went home and something's still off. They open the app. No agent, no monthly plan for a customer you see twice a year.
A quick fix by phone
Printers, Outlook, slow starts. It does the digging while you get on with the bench.
Think in sessions, not seats.
AIRS only runs during a session, so that's how it's priced: a base fee with sessions included, then a small charge for each one after. It goes on the job like any other part.
Solo
One tech, or one in-house IT person.
$47a month
Launch price $79. Includes 30 sessions, then $3 each.
These are proposed founding prices in Canadian dollars. If a monthly fee is wrong for how you work, tell us when you join. A true pay-per-session plan is still being worked out, and we won't promise one yet.
Thanks. We'll email you before founding spots open.
Your bench is safe.
Plenty of repair work will never be an AIRS job, and that's fine.
It won't touch hardware
Dead drives, cracked screens, a board that won't post. That's still you.
A locked-out PC can't run it
If they can't sign in to Windows, it's a bench job.
The internet has to be up
No connection, no session.
Windows only, for now
Mac is planned, not here.
Questions
Is it OK to send this to someone who was just scammed?
Only from you, and only after you've spoken to them on a number they already know. That's the whole point. There's a plain page you can send them, and it says the same thing.
They've been told never to run anything. Now what?
Good. Tell them on the phone that it's coming, and what they'll see. Windows may warn them, because the app isn't code-signed yet. That's on the way.
Does it remove malware?
It's not an antivirus. It helps you find what's wrong and proposes fixes. The AI can only reach for 16 reviewed fixes, and anything else that changes the PC needs your signature.
What if the customer wants proof of what I did?
Each session keeps a text record of every step, who approved it and how it ended.
Does anything stay on their PC?
Nothing keeps running after they close it. The app file stays, plus a small private folder it uses to recognise that PC. They don't get a resident agent.
Does the AI talk to my customer?
You're the person they deal with. The AI can message them in the session, for example to offer a fix button, and you see what it says.
Customer nervous about a strange app? There's a plain page that says what will happen.
See the page for customers