You're the whole IT department. Who do you ask?
Everyone's problem lands on you, and nobody else here can tell you if you're on the right track. AIRS is backup that doesn't take over. No contract, no new stack, nobody else's hands in your network.
A colleague for when you're stuck.
It reads the PC, tells you what it thinks and shows its working. Ask it why. Tell it no. You're still the one who decides. The AI can only reach for 16 reviewed fixes. Anything else that changes the PC needs your signature.
- You keep your tools, your network and your way of doing things.
- It works on PCs with no agent, and alongside whatever you run now.
- Fixes you approve go into your own library for next time.
A record you can put in front of management.
Most of what you do is invisible until it breaks. Each session keeps a tamper-evident text record: what was wrong, what was checked, who approved what, and how it ended.
When someone asks what you've been doing, you have something better than your memory.
Example record. Not a real customer.
Session record: Harbourview Dental, HARBOUR-04, Dana Reyes
Straight answers about being alone.
It isn't vacation cover
Beyond 16 small reviewed fixes, a person has to approve the work. If you're away, real problems wait for you. You could give a trusted contractor access to just what they need.
It can't help a locked-out PC
If someone can't sign in to Windows, they can't open the app. And the internet has to be up.
Windows only, for now
Mac is planned, not here.
Your own rules apply
It needs admin rights. It isn't code-signed yet, so Windows may warn, and if you block unknown portable apps you'd have to choose to allow it.
For whoever signs off.
This part is written to be forwarded.
What this is
AIRS is a support tool for our IT person. When a PC has a problem, staff open a small app and our IT person works on it from a web page, with AI suggesting what to check and how to fix it. Our IT person signs any fix the AI writes. The AI can also pick from 16 reviewed small fixes, which our IT person can turn off. Each session leaves a written record.
What it isn't
It isn't an outsourcing contract, a replacement for our IT person, or a new system to migrate to. Staff consent to each session.
What it's for
Backup for a one-person department, and a record of the work. We're not claiming it saves a set number of hours, because nobody has measured that yet.
What it costs
Joining the founding list is free, with no card. The price below is the proposed founding price. It's pre-release, so there's nothing to buy yet, and we can decide when it opens.
Solo
One tech, or one in-house IT person.
$47a month
Launch price $79. Includes 30 sessions, then $3 each.
Thanks. We'll email you before founding spots open.
Questions
Why not stick with the free remote tool I have?
If it does the job, stay with it. AIRS is for the part remote access doesn't do: a second read on the problem, a fix written for that PC, and the record.
Does the AI get loose on our machines?
No. The AI doesn't live on the PC. It runs read-only checks and can only reach for 16 reviewed fixes, which you can turn off. Anything else that changes the PC waits for your signature, and you can read the script first.
Will staff be alarmed?
They'll see each step and why, and they can pause or end it. There's a plain page you can send them first.
Does an outside firm get in?
No. There's no outside tech on the other end. It's a tool you use yourself, and you choose who gets a login.
What's left on a PC after a session?
Nothing keeps running. The app file stays, plus a small private folder with its ID and logs, so it can recognise the PC next time. Any fix that ran stays too.
Do I have to install anything on every PC?
No install. Staff open the app when there's a problem. The first time on a PC, you approve it or give them a setup code.
Staff nervous about a strange app? There's a plain page that says what will happen.
See the page for staff