Need someone for your computers?
We can be that someone.
A NetDNA tech on call when something breaks. For BC businesses with no IT person. No contract, and $79 a session, plus tax, Monday to Friday, 8am to 7pm Pacific.
We're real people in Penticton, BC. You contact us. We never cold call about your computer.
Already have an IT person? Stay with them.
This is only for businesses with nobody to call. If you have an IT person or IT company, they know your setup, and we're not trying to replace them.
You call us. That's the rule.
We don't phone people out of the blue about their computers, and we don't send pop-ups. If someone calls first and says they're from NetDNA, hang up and call the number on this page.
Real people
A NetDNA tech works on your problem and talks it through with you. Ask who you're talking to, and we'll tell you.
A real phone number
(236) 700-0033. It's a BC number, and it's the same one on our website.
A Canadian company
NetDNA Technology Solutions Inc, at 1280 Commercial Way, Penticton, BC V2A 3H4.
$79
a session, Mon to Fri, 8am to 7pm Pacific, plus tax, in Canadian dollars. No contract.
What one session is
- One problem on one Windows PC.
- Up to 45 minutes of a tech's time, by phone and through a small app.
- If it's going to take longer, we stop and ask you first.
- Sessions run Monday to Friday, 8am to 7pm Pacific. We'll tell you when a tech can start.
- Need help outside those hours, or on a weekend? Book a scheduled time and we'll arrange it. Ask us for the price.
- For businesses in BC to start, with no IT person.
What we can help with
- A slow PC, or one that keeps freezing
- Outlook and email problems on the PC
- Printer problems you can fix from the PC
- Programs that won't open or keep crashing
- An error or pop-up you don't want to touch
What this doesn't cover
- On-site visits
- Hardware repair or replacement
- Macs, phones and tablets
- A PC that can't get online
- A PC nobody can sign in to
Need one of those? Tell us. It's a different job from the $79 session, and we'll give you a price before any work starts.
What happens when you call.
1. You tell us what's wrong
Use your own words. We tell you if it fits a session, and the cost, before anything starts.
2. You open a small app
Your tech talks you through it on the phone. There's nothing to install. Windows may warn you, because the app isn't code-signed yet. Your tech will tell you what to expect.
3. You say yes
You agree for this session only. If you'd rather not, you don't have to.
4. You watch it get fixed
You see each step and why, and you can pause or end it at any time. When you close the app, nothing keeps running.
Your tech uses a tool with AI built in.
It's called AIRS, and NetDNA makes it. The AI helps your tech work out what's wrong. It isn't on your computer, and it doesn't replace your tech.
- Its checks only look. They can't change anything.
- It can pick from 16 reviewed small fixes, like refreshing your network connection. Anything you'd notice waits until you tap a button.
- Anything else that changes your computer needs your tech's signature.
- Your tech stays in charge, and you can stop it at any time.
How to pick someone, even if it isn't us.
If a business near you has someone good, that may be your best call. Whoever you choose:
- Ask a business near you who they call. Word of mouth beats ads.
- Look for a person with a name and a phone number you can call back.
- Ask what it costs before they start, and what you'd pay for a small job.
- Ask how they connect to your computer, and who'll see what they did.
- If they call you first, offering help, say no thanks and hang up.
Call us, or ask us to call you.
We only call if you asked, and only about what you wrote.
Hours: Monday to Friday, 8am to 7pm Pacific.
Need help outside those hours, or on a weekend? Book a scheduled time and we'll arrange it.
We're a small team right now. If there's enough interest, we'll bring more techs online.
Stay with them.
You already have someone, so we won't call. They know your setup, and this service is only for businesses with nobody.
What you can ask your IT person forThanks. We'll call you during our hours, Monday to Friday, 8am to 7pm Pacific.
We'll say what you wrote here, so you know it's us. Not sure it's us? Hang up and call (236) 700-0033.
Questions
Do I need a contract?
No. You call when something breaks, and you pay for that session.
What if it isn't fixed in one session?
We'll tell you where it stands and what we'd do next. Nothing more happens unless you say yes.
We have an IT person, but they're slow. Can we use this?
Talk to them first. This service is only for businesses with no IT person.
Someone called saying they're from NetDNA. Is that you?
If you didn't ask us to call, it isn't. Hang up and call (236) 700-0033.
Can I get help after hours?
Yes, if you book it. Our hours are Monday to Friday, 8am to 7pm Pacific, and that's what the $79 price covers. Outside those hours, including weekends, book a scheduled time and we'll arrange it. Ask us for the price.
We're outside BC. Can you help?
Not with this service yet. We're starting in BC.